We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, you need to return to store or post it back to us (we cannot cover the cost of postage on returns), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return/exchange questions at [email protected].
Damages and issues
Jewellery warrantee:
Jewellery from the following suppliers
Neometal
Anatometal
Junipurr
Industrial Strength
Mushroom
Epoch
comes with a lifetime guarantee for any MANUFACTURING faults.
for example, if a gem falls out of a setting or a pin snaps off of a thread-less attachment. In the case of broken pins- we cannot cover this type of breakage if the back post has not been downsized at the correct time, leaving a piece on a longer backing puts it at a much higher risk of snagging and breaking.
In the instance of manufacturing faults please email [email protected] with a photo of the damaged piece and your receipt number, and you will be given information about the following steps to process the return.
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and remedy any problems.
We cannot cover losses of jewellery past 48 hours from installation in store. In these instances, a replacement will be offered. If you purchase jewellery in store and fit it yourself we cannot cover any losses under our jewellery warrantee.
Leaving the longer post in after your initial swelling subsides gives the attachment more leverage when/if slept on and gives more opportunity to be snagged on hair and clothing. We (MM and the manufacturer) are therefore unable to offer free replacements on jewellery broken as a result of not downsizing within the recommended window (usually 4-8 weeks) as this is not a manufacturing issue.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on opened/worn jewellery, sale items, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, either by post to Metal Morphosis 38 Earlham Street, London WC2H 9LH or to one of our physical stores and once the return is accepted, a replacement can be posted out or collected in store.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (up to 10 days) for your bank or credit card company to process and post the refund too. Once a refund has been process via our payment system you will receive an email to the original email left on the receipt- however the payment can take up to 10 days to return to the card payment was made on.
